Shipping policy
Shipping & Delivery Policy
Last updated: September 6, 2026
This policy applies to orders placed through zepherous.com.
Digital products
E-books, digital music, and other downloadable products do not require shipping. Access is delivered electronically after payment is completed. If your download email does not arrive, check your spam or promotions folder and then contact sales@zepherous.com with your order number.
Physical-order processing
Physical products may be fulfilled from our own inventory or produced and shipped by third-party fulfillment partners, including Printful and Printify. Stocked or limited-run items are generally prepared within 1–5 business days. Print-on-demand products generally require 2–7 business days of production before shipping.
Processing times are estimates and may be longer during holidays, high-volume periods, product shortages, or quality-control reprints. Business days do not include weekends or recognized holidays.
Estimated delivery times
- United States: Most physical orders arrive approximately 5–15 business days after purchase, including production and transit.
- International: Standard transit commonly takes 10–30 business days after production, depending on the destination, product, fulfillment facility, and customs processing.
Any delivery estimate displayed at checkout or in a shipping confirmation is an estimate rather than a guaranteed arrival date. Carrier delays, weather, customs, and other circumstances outside our control can affect delivery.
Shipping rates and availability
Available shipping methods and any applicable charges are shown at checkout. Some products or destinations may qualify for shipping included in the product price. We currently ship only to destinations offered during checkout, and not every product can be shipped to every country or region.
Tracking and split shipments
When tracking is available, it will be sent to the email address used for the order. Products may be made at different facilities or packaged separately, so a single order can arrive in more than one shipment. Separate tracking details may be provided for each package.
International duties and taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout specifically states that duties are prepaid, the recipient is responsible for these charges.
Shipping addresses
Please review your shipping address carefully before placing an order. Contact us immediately if a correction is needed. Once production or fulfillment has begun, we may be unable to change the address. Additional charges may apply to resend an order that was returned or undeliverable because of an incorrect or incomplete address.
Delayed, lost, or damaged shipments
If tracking has not updated, an order is materially past its estimated arrival date, or a package arrives damaged, contact sales@zepherous.com with your order number. Please report a missing package within 30 days after its estimated delivery date and report damaged items within 30 days of delivery. We will review the shipment with the carrier or fulfillment partner and provide the appropriate resolution under our Return & Refund Policy.
Contact
Questions about shipping or delivery can be sent to sales@zepherous.com.