Refund policy
Return & Refund Policy
Last updated: September 6, 2026
This policy applies to purchases made through zepherous.com. Physical products and digital downloads are handled differently, as described below.
Made-to-order and limited-run physical products
Many products from The Zepherous Universe are created to order or produced in limited quantities. Except where required by applicable law, we do not accept returns, exchanges, or refunds for a change of mind, an accidental order, or selecting the wrong size, color, or format. Please review the product description, format, and any size guide before ordering.
Damaged, defective, misprinted, or incorrect items
If a physical product arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 30 days of delivery at sales@zepherous.com. Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the product and the problem
If the claim is approved, we will arrange a replacement or refund as appropriate. Do not mail an item back unless we instruct you to do so. Products may ship from different fulfillment facilities, so we will provide the correct return instructions if a return is required.
Minor production variations
Small variations in print placement, color, or finish can occur with print-on-demand products and are not considered defects unless they materially affect the design or quality of the item.
Digital products
E-books, digital music, and other downloadable products are final sale once download access has been delivered. If you receive the wrong file, cannot access your purchase, encounter a corrupted file, or are charged more than once, contact us within 14 days. We will first work to restore access or replace the file and will provide a refund when the issue cannot reasonably be resolved.
Cancellations and address changes
Contact us as soon as possible if you need to cancel an order or change its shipping address. We cannot guarantee changes or cancellation after production or fulfillment has begun. Digital orders cannot be canceled after access has been delivered. If an incorrect address causes an order to be returned or requires reshipment, additional shipping charges may apply.
Refund timing
Approved refunds are issued to the original payment method. After a refund is processed, your bank or payment provider may require 5–10 business days to post it. Original shipping charges are not refundable unless the refund results from our error, a covered product issue, or applicable law.
Contact
For questions or order problems, email sales@zepherous.com.
This policy does not limit any consumer rights that cannot be waived under applicable law.